Work Type: Ongoing - Full-time
Salary: $201,315 - $263,214
Grade: Grade not specified
Occupation: Legal
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/WIC/1945612
Workplace Injury Commission (WIC)
Melbourne
$201,315 per annum (plus super) + excellent mentoring and support
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The impact you'll have:
At the Workplace Injury Commission (WIC), we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact.
As we continue an exciting chapter of growth, we are seeking an experienced and strategic leader to join our Dispute Resolution leadership team as Practice Manager, Conciliation (Operations & Performance). In this senior role, you will create the conditions for high performance, accountability and operational excellence, leading the delivery of efficient, sustainable and high-quality dispute resolution services that achieve strong outcomes for injured workers and stakeholders.
We are currently recruiting for two complementary Practice Manager positions within Dispute Resolution and are seeking leaders who can work in close partnership to co-lead the Division through a period of growth, transformation and continuous improvement. Working collaboratively with the Practice Manager (Quality & Stakeholder Engagement), you will ensure consistent leadership practices, performance expectations and accountabilities across the Division while fostering an engaged, high-performing and values-led workforce.
You will lead operational performance, workforce planning, service optimisation and resource management across the Conciliation function, using data-driven insights to manage demand, build workforce capability and deliver service excellence. This is a unique opportunity for a collaborative and outcomes-focused leader to shape the future of Dispute Resolution, drive operational improvement and contribute to WIC's reputation as a trusted provider of accessible and independent dispute resolution services.
Who we're looking for:
To succeed in this role, you will have:
For further information, please refer to our position description which you can access through our careers site.
Resolution matters. And so do you.
We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:
Here are some of the things we hope you'll love about working with us:
As Practice Manager, Conciliation, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.
Respect is a key value here. We trust and empower you to be your best self, at work and home.
Bring your diverse thinking and help make us even better.
We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.
Visit our careers site to find out more and read the stories of our incredible people.
Want to help us shape a brighter future? Join us.
Take your career to the next level with the Workplace Injury Commission. To apply, please submit your resume and cover letter via the link by midnight, Friday 18th September 2026.
Please note: Applications will be reviewed throughout the application period, and interviews may commence before the application period expires.
WIC is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact us via email [email protected]
In accordance with our Privacy Policy and Collection Statement, as part of the recruitment process, WIC may collect and use information relevant to assessing your suitability for the role and our organisation.
Only people with the right to work in Australia may apply for this position. You will be required to undergo a National Police Check as part of the recruitment process. Successful candidates will be required to provide evidence of their COVID-19 vaccination status or medical exemption prior to commencing employment.