Work Type: Ongoing - Full-time
Salary: $113,022 - $136,747
Grade: VPS 5
Occupation: Human resources
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 10600
About the Role
Reporting to the People Central Service Delivery Manager, the People Central Team Leader is responsible for leading the People Central team who are instrumental in managing day-to-day HR operations and maintaining people and position data on SAP SuccessFactors (branded as the VicGov People platform) for DGS, its customer departments and associated agencies.
The People Central Team Leader works closely with internal and external stakeholders to support continuous improvement on the VicGov People platform and HR processes outside of the system and ensures the People Central function provides a customer centric and efficient issue resolution experience through VGP and Salesforce service management tool.
Key Accountabilities
About You
We are seeking applicants who have demonstrated high levels of experience in managing workflows and transactions on the SAP SuccessFactors system and working in a service delivery team, responding to customer queries on a service management system. A high level of attention to detail and knowledge of processing employee lifecycle transactions, such as onboarding, transfers, and employee data changes, maintenance of organisational structures with SuccessFactors is critical.
Experience leading teams is critical, directing team members in a highly deadline driven and fast-paced environment and helping the team manage competing priorities, organising their daily work and overcoming barriers to ensure service delivery is uninterrupted.
Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.