Work Type: Ongoing - Full-time
Salary: $100,894 - $114,476
Grade: VPS 4
Occupation: Human resources
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/BFI/FBI073
About the role:
The Payroll Queue Lead is responsible for a team who contributes to customer centric payroll service delivery, remuneration and benefits (including salary packaging and novated leasing) to departmental employees. Responsibilities include overseeing daily operations and resource allocation through monitoring, assigning, answering, and tracking all aspects of the service queue, including phone contact made via the department Customer Care Line on 1300 344 727.
Accountable to the Manager, Payroll Services, this role is responsible for the quality of all staff inputs applied to these services to meet the agreed service requirements with suppliers and key clients.
The Payroll Queue Lead will ensure all documentation, including Standard Operating Procedures (SOPs), training materials and advice to customers in relation to the service are regularly updated according to their own monitoring and reporting of service levels, staff and customer feedback.
In addition, they will lead a team with specialist expertise and/or skills in payroll services, having responsibility for all aspects associated with the management of people including performance management and capability development, and contribute to the leadership of the wider branch through their involvement in cross branch knowledge sharing collaboration and people development activities.
All staff within the branch work flexibly to ensure the effective delivery of the various services required under the Shared Services Agreement. This includes engaging with customers through multiple channels, such as OurService, email, Microsoft Teams, in-person interactions, and telephone lines.
The work is fast paced and would suit an individual who is able to lead a team in achieving results whilst responding to a rapidly changing environment.
About us:
At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.
We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.
About you:
Qualifications/Specialist Expertise:
What we offer:
How to apply:
Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date.
We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at [email protected]. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.
If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email [email protected]. Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.
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