Work Type: Ongoing - Full-time
Salary: $77,426 - $85,597
Grade: Grade not specified
Occupation: Administration
Location: Melbourne - Western suburbs
Reference: 15388
About the Role:
There are two fantastic full-time opportunities available within the Finance Department, each working 80 hours per fortnight: 1x Ongoing position and 1x 12-month Fixed Term position.The Patient Liaison Officer is responsible for driving private patient revenue by liaising with patients for election and eligibility as a private or compensable patient and to ensure all necessary documentation is completed. The position also provides advice and support to the billing team as the content expert to facilitate billing and collections.
Classification for this position will range from AO31 (Grade 3, Level 1) to AO35 (Grade 3, Level 5), base salary $77,426.44 to $85,597.72 per annum, plus superannuation, leave loading.
What you’ll achieve:
Your skills and experience:
Proficient in Microsoft Office and experience using Electronic Medical Records and billing systems
Previous experience in a Patient Liaison, Revenue Services, or similar role within the public healthcare sector
Sound understanding of Medicare billing guidelines, private patient billing, and private health fund requirements
Ability to work autonomously while contributing effectively as part of a broader team
Strong problem-solving skills and the ability to investigate and resolve eligibility, billing and account-related issues
Excellent communication and interpersonal skills, with the ability to explain financial information clearly and sensitively to patients and families
If this sounds like you, or if you require more information, please click here to view the position description.
What we offer:
Monthly Accrued Day Off (ADO) – 12 additional leave days per year, if FTE
Other requirements:
Current National Criminal Record Check, or willing to obtain
Valid Working with Children Check
Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure
Application process:
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
For more information about this position please contact Scott Hall, Team Leader – Patient Liaison via ph:03 9345 6110, OR email: [email protected]
Why work at the RCH?
RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.
We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.
The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.
It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.
It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks.
Are you ready to join our team?
Apply online by clicking on the “Apply” button
Applications close: 18 September 2026.