Work Type: Ongoing - Full-time
Salary: $120,000 - $140,000
Grade: Grade not specified
Occupation: Health and allied health
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 6616
Patient Experience Manager
The Royal Melbourne Hospital
About The Royal Melbourne Hospital (RMH)
The Royal Melbourne Hospital is one of Australia's leading public health services and a key member of Melbourne's renowned Parkville Precinct. RMH provides a comprehensive range of specialist medical, surgical, mental health, rehabilitation, aged care, outpatient and community-based services, delivering high-quality care to patients across Victoria.
The Patient Experience Manager plays a critical role in strengthening RMH's commitment to person-centred care by ensuring the voices of patients, consumers and carers are actively sought, valued and translated into meaningful improvements. Working closely with clinical and operational leaders, the role drives excellence in patient experience through effective feedback management, consumer engagement and service improvement initiatives.
Reporting to the Director, Patient Experience and Community Engagement, this position will contribute to positioning RMH as a leader in patient experience, consumer partnership and healthcare excellence.
About the Role:
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Interested? Click the Apply button to submit your application.
Recruitment is ongoing, and interviews may commence as applications are received. Early applications are encouraged, as the position may be filled prior to the closing date.
For a confidential discussion about the role, please contact Elizabeth Cashill 0438 599 275.
All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.
The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.
RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.
As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.