Work Type: Fixed-term - Full-time
Salary: $81,496 - $90,227
Grade: VPS 3
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 10627
About Us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.
You can find out more about our Ministers, leadership and entities here: Department of Government Services.
About the Group
The Operations Group delivers frontline customer services to Victorians and the public service. It maintains the foundational digital infrastructure and platforms that support efficient, secure and reliable service delivery. The group uses industry-leading delivery principles for shared services and supports the development of sustainable and efficient whole-of-Victorian Government (WOVG) shared services.
About the Role
The Oracle Support Analyst acts as the primary point of contact for Oracle Cloud support, executing frontline triage, accurate categorization, and routing of incoming tickets in line with ITIL practices. The role performs routine user access provisioning, role updates, and repeatable administrative tasks following standard procedures. Additionally, the Officer monitors ticket queues to ensure timely escalations and maintains Knowledge Base Articles (KBAs) to drive continuous service desk efficiency.
This is an exciting 12-month maternity leave backfill position opportunity to join the Digital Platforms division in the Department of Government Services. This role provides critical support for Oracle systems like State Resource Information Management System (SRIMS) and FinCloud focusing on user access management, ticket triaging, and helpdesk services. You will maintain security integrity through precise lifecycle management in ServiceNow or Jira while supporting in optimizing system processes and documentation.
Key Accountabilities
About You
We are seeking applicants who have demonstrated experience from the following criteria:
Technical expertise
This role is a 12 months fixed term position. This position is only open to applicants with relevant rights to work in Australia.
For more information, please see the Position Description
How to apply
Apply before the advertised closing date 11:59pm on Monday, 06 July 2026. All applications should include:
· a resume; and
· a cover letter which addresses the key selection criteria (within three pages).
Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.