Work Type: Ongoing - Full-time
Salary: $138,631 - $162,076
Grade: VPS 6
Occupation: Customer service
Location: Grampians - Ballarat
Reference: VG/1876192
About us
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.
About the role
Reporting to the General Manager IDSC, and supported by the Operations Manager IDSC (VPS6), the Operations Manager WoVG Contact Centre is responsible for delivery of the core operations of the WoVG Contact Centre and contributes to the business plan by ensuring the WoVG Contact Centre operates efficiently and effectively.
The Operations Manager will work closely with other senior managers and team leaders to promote an operational understanding required for the WoVG Contact Centre's current and future success.
It is expected that the Operations Manager will hold detailed knowledge of relevant regulatory frameworks, be experienced in applying sound workforce management principles and possess the capability required to lead and mentor team leaders.
About you
To be considered for the role, you must be able to demonstrate:
Technical expertise
For specific responsibilities please review the attached position description.
This position is only open to applicants with relevant rights to work in Australia.
How to apply
Apply before the advertised closing date 11:59pm on Thursday, 11 September 2025. All applications should include:
Other relevant information
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.
Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.
DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.