Work Type: Ongoing - Full-time
Salary: $79,122 - $96,073
Grade: VPS 3
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/DE/FPIS/1904176
About the Department
The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.
About the Division
IT Services Branch enhances the service and support provided to corporate staff, teachers, principals and school administrators by efficiently and effectively managing infrastructure, security and application incidents and requests.
The function of the 'IT Services Branch, Service Support Unit' is to maintain and support corporate end user devices to deliver the capabilities and services to meet required business service levels.
About the Role
This role provides service delivery, training, and technical expertise for corporate customers for end user devices (including laptops, mobile services, MFD services, tablet devices and video conferencing).
The role requires ongoing onsite attendance.
Attributes
Other duties as required
Desirable Qualifications and Experience
How to Apply
Applicants are required to submit a CV and a cover letter summarising their skills and experience (no more than two pages).
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page.
Applicants requiring adjustments can contact the nominated contact person.
Informatio n about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Mario Saltalamacchia Manager Service Support via [email protected].
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11.59pm Wednesday 28 January 2026.