Lead a team of 3 and manage key vendor and service provider relationships overseeing the day-to-day delivery of VicGrid's technology services.
The Opportunity
Leading a team of 3 and managing key vendor and service provider relationships, the Manager Technology Operations is responsible for overseeing the day-to-day delivery of VicGrid's technology services, ensuring reliable, secure and high-performing IT operations that effectively support business outcomes across the organisation. It also oversees the operational management of all VicGrid IT systems, leads incident and service management functions, and drives timely resolution of technology issues to minimise business disruption.
What you will deliver
- Manage IT vendor and service provider relationships, overseeing performance against contracts and SLAs, validating invoices, and identifying opportunities for cost optimisation.
- Lead and oversee the day-to-day operation of VicGrid's IT systems and assets, ensuring high availability, performance, security and reliability across cloud, network and end-user environments.
- Develop, implement and continuously improve IT operational processes, standard operating procedures and service management practices aligned to VicGrid standards and regulatory obligations.
- Monitor and assure compliance with organisational policies, technology standards and regulatory frameworks.
- Chair the Change Advisory Board (CAB), ensuring changes are risk-assessed, compliant with security requirements (including VPDSF), and aligned to business priorities.
- Lead and mature VicGrid's IT Service Management (ITSM) framework, embedding best practice and driving continuous service improvement.
What you will bring
- Experience overseeing multiple technology vendors, including management of contracts, SLAs and performance frameworks to drive accountability, service quality and value-for-money outcomes.
- Demonstrated experience leading teams within an IT operations environment, including oversight of cloud-based environments and implementation and governance of IT Service Management (ITSM) frameworks. Demonstrated experience managing technology incidents and service requests.
- Proven experience leading and governing a Change Advisory Board (CAB) process, ensuring structured, risk-based assessment and approval of technology changes in alignment with security and operational requirements.
- Demonstrated proficiency in contemporary cloud platforms (e.g. AWS, Azure or Google Cloud) and enterprise IT Service Management (ITSM) tools such as ServiceNow and/or Jira.
- Strong working knowledge of ITIL and other recognised ITSM methodologies, with the ability to apply these frameworks to improve operational maturity and service delivery.
What we offer you
We are committed to creating a workplace that inspires and engages you. Joining our new organisation as it establishes its footprint empowers and provides you with the opportunity to influence and shape our culture
Other relevant information:
Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a National Police Check. This role is only available to Australian/New Zealand citizens or Australian Permanent Residents.
How to Apply
This is an ongoing role. The work location for this position is 2 Lonsdale Street, Melbourne. Hybrid work arrangements available.
To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.
Applications close at 11:59pm on Friday 13th March 2026.