Work Type: Ongoing - Full-time
Salary: $110,000 - $120,000
Grade: Grade not specified
Occupation: Administration
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 8630
Lead, Influence and Transform.
Western Health is seeking an experienced, thoughtful and accountable leader to join our Medical Workforce Unit (MWU) as Manager, Senior Medical Staff & Business Systems (SMS & BS).
This is a significant leadership role responsible for customer engagement and strengthening the systems, processes and governance that support more than 1,000 Senior Medical Staff across our growing health service.
About the role:
As the Manager, SMS & BS, you will provide senior leadership across all SMS workforce functions, including recruitment, appointments and contract management, credentialing, scope of practice, contracts administration, billing and invoicing, governance and financial oversight.
You will lead a specialist team, partner closely with Heads of Unit, clinical leaders, HR, Finance, Payroll and executive stakeholders and drive improvements that lift the quality, accuracy and reliability of SMS workforce and MWU services.
The role includes leading value-add projects, improvement initiatives, digitisation and policy/SOP development, as well as ensuring a strong and supportive development pathway for MWU staff.
This is a senior leadership position within the MWU and includes acting for the Director as required, providing operational coverage for the Manager, JMS and rotating portfolios every 12–24 months to strengthen capability and your leadership journey.
What Will You Lead and Deliver
High-quality medical workforce operations
Leadership, culture and team capability
Continuous improvement, systems development and projects
Financial governance, billing and business systems
About the Medical Workforce Unit (MWU)
The MWU is a dynamic and high-impact team that supports more than 2,000 medical staff across Western Health. We provide strategic direction and hands-on operational leadership in all aspects of medical workforce management, including recruitment, credentialing, contracting, rostering, onboarding, workforce planning, leave management, timesheets and payroll support.
We work closely with hospital leadership, clinical departments and external partners to ensure our hospitals are safely staffed and able to deliver world-class care to the communities of Melbourne’s West.
As Western Health continues to expand, including the opening of the new Footscray Hospital, this is an exciting time to shape the future of medical workforce services.
Who We're Looking For:
We are seeking a senior leader who brings:
Click here for the Position Description
About Western Health
Western Health is the leading healthcare provider in Melbourne’s West - one of Australia’s fastest-growing and most culturally and socioeconomically diverse regions.
More than 13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home-based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home-based services, and residential aged care.
We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women’s health and maternity, chronic disease management, geriatrics, and cardiology, Western Health is recognised for its expertise in managing complex and chronic conditions through integrated, patient-centred care.
We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.
Why join us?
Compensation and Benefits
Competitive salaries, flexible work options, and wellbeing programs.
Scholarships and grants to support ongoing learning.
Learning and Development
Access personalised pathways through the Western Health Learning Academy.
Opportunities for postgraduate study, clinical education, and mentorship.
Community Impact and Inclusion
Make a difference through compassionate care in a diverse, inclusive workforce.
Contribute to community wellbeing initiatives and healthcare research.
Organisational Culture and Environment
Work in a collaborative, innovative team focused on continuous improvement and excellence.
Ready to make an impact?
If you’re passionate about compassionate care, innovation, we’d love to hear from you. Simply click on the “apply” button and follow the prompts.
If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.
Closing date: 11:59pm on 23 September 2026
Enquiries: For further information about this role, contact Hien Nguyen - Director, Medical Workforce at [email protected]
Western Health is an equal opportunity employer. We welcome applications from people of all genders, Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people with lived experience that strengthens their ability to do this work.
Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.
All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).
Western Health is committed to the psychosocial safety of all applicants and employees.
Western Health does not accept unsolicited resumes/applications from recruitment agencies.