Work Type: Ongoing - Full-time
Salary: $116,413 - $140,849
Grade: VPS 5
Occupation: Governance and risk management
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 13425
About the Role
The Knowledge and Capability Manager is responsible for leading a small team to develop, deliver and support learning and development, knowledge sharing and employee capability uplift across our shared service offering to drive organisational performance. This role will also support the onboarding of new services by liaising with internal and external stakeholders in the creation of content including knowledge articles, scripting, process mapping, training & continuous improvement.
This role requires a motivated team player with excellent attention to detail, a strong ability to mentor and develop staff and ability to manage complex customer enquiries in a regulatory and legislative environment.
Key Accountabilities
About You
We are seeking applicants who have demonstrated experience from the following criteria:
Mandatory requirements
Desirable
This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.
For more information, please see the Position Description.
How to apply
Apply before the advertised closing date 11:59pm on Sunday, 22 November 2026. All applications should include:
· a resume; and
· a cover letter which addresses the key selection criteria (within three pages).
Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.