Work Type: Ongoing - Full-time
Salary: $143,076 - $166,922
Grade: Grade in advertisement
Occupation: Administration
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/VLA/LPCJLH/1951824
About the role
Legal Help is the main entry point to Victoria Legal Aid (VLA) and much of the legal assistance sector for people seeking help with legal and related issues. It handles around 230,000 requests from the public annually, offering low intensity legal information, advice, and referrals by phone and webchat in multiple languages.
The Manager partners with Aboriginal Community Controlled Organisations, particularly the Victorian Aboriginal Legal Service (VALS) and Djirra, to improve access to legal help for First Peoples. This includes building and maintaining strong relationships with key stakeholders inside and outside VLA, and running and improving culturally safe, dedicated First Peoples services (the 1300 MOB VLA phoneline and the Yarn Online webchat service).
This role is based at our Melbourne CBD office on Wurundjeri Country.
This is a special measures role and only Australian First Peoples are eligible to apply, as per the Equal Opportunity Act 2010.
About you
As our ideal candidate, you will possess:
Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If your CV doesn't align perfectly with our job description, we strongly encourage you to apply. You may be just the right candidate. However, we are unable to consider applicants who do not identify as Australian First Peoples.
About VLA
We offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best
represent the people we serve.
Employee benefits
How to apply
To be considered for this role, please submit your current resume and a cover letter indicating how your skills and experience are aligned with the expectations of the role.
If you require adjustments to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with our team.
For further information, please review the attached position description or contact Julia Noonan at [email protected].
Applications close by 11.59pm on Sunday 1 November 2026.
Other relevant information
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community. VLA is committed to putting the safety and wellbeing of children first.