Work Type: Ongoing - Full-time
Salary: $116,413 - $128,631
Grade: VPS 5
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/6651
Australia's largest public museum organisation is seeking a Manager, Bookings and Enquiries at Museums Victoria.
ABOUT MUSEUMS VICTORIA:
Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life? Welcome to Museums Victoria (MV) - where every day is a new opportunity to create unforgettable experiences. As one of the southern hemisphere's largest and most iconic museum organisations, we're not just about exhibits; we're about engaging, immersive moments that spark curiosity, creativity, and connection.
Home to the awe-inspiring Melbourne Museum, the culturally rich Immigration Museum, the mind-expanding Scienceworks, and the World Heritage-listed Royal Exhibition Building, MV is a place where events transform spaces and stories into something truly unmissable. Join a passionate team that brings ideas to life and makes discovery part of everyday experience.
ABOUT THE POSITION:
The Manager, Bookings and Enquiries provides strategic and operational leadership of Museums Victoria's Bookings and Enquiries function, ensuring the delivery of responsive, customer-focused and operationally efficient enquiry and booking services across multiple visitor engagement channels. You will drive service excellence, workforce capability, operational transformation and continuous improvement initiatives that enhance customer experience, optimise business processes, and support Museums Victoria's operational and commercial objectives.
Some of the key duties include:
The successful applicant will have:
OTHER INFORMATION
This is an ongoing, full-time position. The salary on offer is VPS5.1 base of grade - $116,413 per annum, pro rata + 12% Superannuation.
Applicants must have full working rights in Australia to be eligible for this position.
OUR COMMITMENT
Museums Victoria is strongly committed to the safety and wellbeing of all children and young people. We create and maintain a child safe environment and have zero tolerance for child abuse. The successful appl icant will be required to undergo a National Police Records Check and a Working with Children Check, and be assessed as suitable.
Museums Victoria is an equal opportunity employer. We welcome and celebrate all communities. Museums Victoria is committed to building a diverse and inclusive workplace where everyone feels they belong. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and people of all ages, gender identities and sexual orientations.
We are committed to an accessible and inclusive recruitment process. If you require adjustments or support to participate, please contact our Talent Acquisition team via [email protected].
HOW TO APPLY?
To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select “All Jobs” and click on the link for this job's listing.
To apply, please click “Apply for this Job” at the bottom of the job listing page.
Please submit the following two documents with your application:
APPLICATIONS CLOSE: 4 August 2026 (11:59pm)
For more information about this position, please contact Anita Watson at [email protected].