Work Type: Ongoing - Full-time
Salary: $100,894 - $114,476
Grade: VPS 4
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 13138
About the Role
The Level 3 Support Developer will have experience supporting customer-facing technologies, providing break/fix support, troubleshooting complex technical issues, and developing long-term solutions to prevent recurring incidents.
The Support Developer will have experience applying ITIL 4 practices to restore services within agreed timeframes. They will contribute to high customer satisfaction by supporting customers and agencies throughout their digital journey on the Service Victoria platform and delivering continuous service improvements in a multi-channel support environment.
Key Accountabilities
About You
We are seeking applicants who have demonstrated experience from the following criteria:
This role is an ongoing position. This position is only open to applicants with relevant rights to work in Australia.
For more information, please see the Position Description DGS Level 3 support Developer
How to apply
Apply before the advertised closing date 11:59pm on 10 November 2026. All applications should include:
· a resume; and
· a cover letter which addresses the key selection criteria (within three pages).
Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.