Work Type: Ongoing - Full-time
Salary: $116,413 - $140,849
Grade: VPS 5
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/DE/FPIS/1931703
About the Department
The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st century economy and society.
About the Division
An exciting opportunity exists within School Digital Services Branch, School Application Services in the Information Management and Technology Division (IMTD). IMTD provides innovative and integrated ICT Systems and information management services and support.
About the Role
An exciting opportunity exists for an experienced people leader to lead the Student Insight Level 2 Support Team within School Digital Services.
The Lead, Student Insight Support is responsible for providing operational leadership of the Student Insight support function, ensuring the effective delivery of support services across the Student Insight Salesforce environment. The role leads a team of support specialists, manages service performance, oversees incident and problem management activities, and works collaboratively with stakeholders across the Department to deliver high-quality support outcomes.
The successful applicant will play a key role in maintaining service excellence, driving continuous improvement initiatives and ensuring support services remain responsive to the needs of schools and business stakeholders.
Key Responsibilities
The Lead, Student Insight Support will:
Service Delivery & Incident Management
Technical Leadership
People Leadership
Stakeholder Engagement
Continuous Improvement
Attributes
We are seeking a leader who can combine strong people leadership with service management expertise.
The successful applicant will demonstrate:
Qualifications and Experience
Mandatory
Desirable
How to apply
To be considered for this position, please submit your Resume, a Cover Letter (max. 2 pages), and your responses to the Key Selection Criteria (KSC), highlighting your skills, relevant experience, and what makes you the right fit for this role.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Mike Pursell, Lead, Training and Support via +61 3 7022 0677 or [email protected].
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on 1 July 2026