Work Type: Ongoing - Full-time
Salary: Salary not specified
Grade: Grade not specified
Occupation: Administration
Location: Barwon South West - Colac Otway
Reference: 6689
Join our passionate team at SWARH based in Colac!
About Barwon Health
Barwon Health is one of the largest and most comprehensive regional health services in Australia, providing care at all stages of life and circumstance. Services available through Barwon Health cover the full spectrum from primary care, community services, aged care, rehabilitation, mental health, emergency and acute care. We serve more than 500,000 people through the efforts of more than 9000 staff and volunteers across more than 20 sites. Barwon Health is committed to developing a vibrant culture of education, training and research that advances health and wellbeing for all.
About the facility
Our major sites include University Hospital Geelong in Geelong’s CBD, the McKellar Centre precinct in North Geelong, Barwon Health North in Norlane, and residential aged care facilities spanning the region. Comprehensive mental health, community health and dental services are delivered through various programs across the Barwon South West Region, including Torquay and Colac.
About the South West Alliance of Rural Health
South West Alliance of Rural Health (SWARH) is a virtual organisation within the south west of Victoria, Australia covering 60,000 square kilometres from Melbourne to the South Australian border, from the coast to 150 kilometres inland. SWARH services all the ICT requirements of its members and customers. SWARH members comprise of public hospitals with customers being non-government organisations, community health centres, bush nursing agencies, medical clinics, pharmacies and other government organisations.
About the role
Based in Colac, this Customer Support Officer role involves providing Level 2 IT Service Support to all SWARH Members and Customers.
As part of a dedicated and dynamic team, Level 2 IT Customer Support Officers provide high quality remote and onsite IT support involving break/fix, application and configuration issues, advanced troubleshooting, hardware and software installation.
Our team also handle escalated issues from our Service Desk team and where needed, escalate to our SME’s in other teams. Our Customer Support Officers are also the first point of contact for on call escalations relating to urgent issues for our health agencies.
Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.
About the culture
You will have the opportunity to be part of a highly skilled, professional and dedicated team who take pride in providing high quality services. We promote positive, respectful relationships and strong partnerships within the workplace. Grow and develop your capabilities with Barwon Health’s commitment to professional development.
Excellent working conditions with a high sense of job satisfaction
A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
Wide-range of professional development opportunities to enhance your career
Attractive salary packaging benefits. Living expenses capped at $9,010 and meals and entertainment capped at $2,650
About Geelong - Derived from the local Wadawurrung Aboriginal name for the region Djilang, Geelong is thought to mean ‘Tongue of Land’.
Geelong offers a range of lifestyle choices including inner city, coastal, suburban and rural homes
Geelong is home to world class schools and education providers
Doorstep to the Great Ocean Road, Bellarine Peninsula and the Surf Coast
Appreciate our vast and abundant parklands, sports and entertainment attractions, and thriving dining and shopping complexes
About Colac - Colac Otway is one of the most picturesque shires in Victoria. It covers a diverse area from volcanic lakes, craters and plains in the north, through the lush hinterland forests and waterfalls of the Otway Ranges, to the magnificent Great Ocean Road coastline. To find out more about the region click here
Diversity and Inclusion
Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve.
We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, and family structures. We proudly support LGBTIQA+ inclusion and are committed to a safe and inclusive workplace for all.
We encourage applications from:
Aboriginal and/or Torres Strait Islander peoples
LGBTIQA+ community members
People of all gender identities
People with disability
Culturally and linguistically diverse communities
If you need adjustments to participate in the recruitment process, please contact us at [email protected]
Barwon Health is a totally smoke-free workplace.
We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards: About Child Safe Standards | Victorian Government (www.vic.gov.au)
Prior to commencement with Barwon Health, all new employees are required to provide a completed Barwon Health Immunity Status form and have Staff Care clearance.
Please note we do not accept resumes via email.