Work Type: Ongoing - Full-time
Salary: $97,955 - $111,142
Grade: VPS 4
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/DE/SRS/1889684
About the Department
A great education for every child and young person, so they can thrive now, and in the future, for a fairer, smarter, and more prosperous state. Enjoy a career that makes a difference by helping to shape the education experience for Victoria.
About the Division
The Security and Emergency Management Division's purpose is to lead security and emergency management functions for the Department and lead and support educational communities to be physically and psychologically safe through the provision of expert advice and support services.
About the Unit
The Security Unit operates the department's 24/7 Incident Support and Operations Centre responding to alarm and CCTV activations in schools and actioning work orders for the installation and maintenance of the alarm system.
About the role
Working as part of a team in a 24/7 shift work environment, the Incident Response Team Leader will receive and process incident reports from school leaders in a timely, efficient, and empathetic manner. The incident details will be recorded in the Department's database and communicated to schools, regional and corporate personnel. Additionally, you will manage and support all shift operations, including the work of Incident Response Officers. You will also implement client service improvement initiatives and assist with authoritative decision making.
The role will be required to work shift work and be available outside of business hours to support the department and whole of government emergency management operations.
Key Duties
Requirements
Why Work With the Department of Education?
How to Apply
Applicants are required to submit a CV, cover letter summarising their skills and experience (no more than two pages), and a short statement addressing the Key Selection Criteria.
If you wish to discuss the position further, please contact Tim Collins on 03 7022 2736.
Further Information
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on Sunday 26 October, 2025.