Work Type: Ongoing - Full-time
Salary: $115,000 - $125,000
Grade: Grade not specified
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 7055
About the role:
Western Health is seeking an experienced Incident & Problem Manager to lead Major Incident and Problem Management within Digital Technology Services (DTS). Reporting to the Senior Manager, Service Management Office (SMO), this role is responsible for protecting clinical operations and patient safety by ensuring rapid restoration of critical DTS services across our hospital network. This position leads Problems, P1 Major Incidents and high-impact P2 incidents, coordinates cross-functional technical teams and vendors, drives structured communication and reporting, and ensures robust root cause analysis and continuous service improvement.
Key responsibilities:
About you:
Click here for the Position Description.
About Western Health
Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs.
With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.
We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology.
We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.
Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall.
Why join us?
Compensation and benefits
Learning and development opportunities
Community impact and inclusion
Organisational culture and environment
Ready to make an impact?
If you’re passionate about service excellence, patient safety and leading high-performing digital service restoration in a healthcare environment, we’d love to hear from you. Simply click on the “apply” button and follow the prompts.
If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.
Closing date: 11:59pm on 9 March 2026.
Enquiries: For further information about this role, contact Nima Raffoul via [email protected].
Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.
Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.
All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).
Western Health is committed to the psychosocial safety of all applicants and employees.
Western Health does not accept unsolicited resumes/applications from recruitment agencies.