Work Type: Ongoing - Full-time
Salary: $79,122 - $96,073
Grade: VPS 3
Occupation: Customer service
Location: Melbourne - Northern suburbs
Reference: VG/C00803SB
About Us
Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.
Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.
Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.
VCAT
The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.
Currently the busiest Tribunal in Australia, VCAT serves the community by resolving civil and administrative disputes and making decisions in human rights and guardianship cases. VCAT services a diverse range of Victorian disputes, from residential tenancy matters to complex building and property and human rights matters, which have a deep reach into the Victorian community and a direct impact on the economy, in particular, in planning, property, health and small business.
About the Role
The Hearing and Service Support Officer is a multi-functional role, responsible for delivering front line services to VCAT users, parties in cases and external service providers, providing high quality administrative support through end-to-end processing of applications.
Reporting to the Community Based Venue Manager, you will work as part of a small, dedicated team, providing customer service to VCAT users and support to VCAT Members in preparation for and during hearings.
The role will be primarily located onsite at the VCAT Bundoora Community Based Venue (CBV)but may be required to work from any VCAT location, including regional venues and/or CBD locations, as needed. The role will be responsible for:
The successful candidate will be required to undertake related induction and first aid officer training as part of their role, which will be organised by the Tribunal.
Note: this position is an onsite position
About You
The ideal candidate will be a highly flexible and organised team player. You will be able to demonstrate:
Previous experience within a court or tribunal environment will be highly desirable.
How to apply
Click the ‘Apply Now' button, ensuring you include the following in your application:
Other information
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.