Work Type: Fixed-term - Full-time
Salary: Salary not specified
Grade: Grade in advertisement
Occupation: Leadership and management
Location: Melbourne - Eastern suburbs
Reference: VG/1895266
CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.
Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.
We aim to be a workplace where people feel supported to do meaningful work, develop professionally, and contribute to outcomes that matter to the people and places we serve.
To learn more about who we are and the work we do, visit our About Us page.
About the Role
Lead the future of volunteerism at CFA.
Reporting to the Deputy Chief Officer, Operational Performance and Capability, the Head of Volunteer Experience is a newly established executive position responsible for ensuring that CFA's volunteers remain at the heart of everything we do.
In this critical role you will:
With a portfolio spanning Volunteer Insight and Strategy, Recruitment and Onboarding, Recognition and Retention, Pathways and Volunteer Programs, this role leads a team dedicated to building an environment where every CFA volunteer feels valued, supported and empowered to contribute.
About You
You are a strategic and influential leader with a deep passion for enhancing the volunteer experience and driving meaningful organisational impact.
You bring:
If you are a strategic leade r ready to shape the future of volunteerism and make a lasting impact across Victoria's communities, we invite you to apply for this unique and rewarding opportunity.
Why choose CFA
Your Application
Click the ‘Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role.
Pre-employment Checks
Offers of employment will only be made to candidates who are able to successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.
Applications close: 11:59pm 30 November 2025
CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.
If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [email protected]
The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact [email protected]