Work Type: Ongoing - Full-time
Salary: $179,181 - $202,097
Grade: Grade in advertisement
Occupation: Customer service
Location: Loddon Mallee - Greater Bendigo
Reference: VG/FA/1935283B
About Us
At State Trustees, we support Victorians from all walks of life with their financial and legal affairs, particularly during life's most important and challenging moments.
As a Victorian Government-backed organisation, we provide trusted services that help people plan, protect, and manage their affairs with confidence, ensuring peace of mind when it matters most.
About the Team
The Client Service Centre is responsible for the management of inbound and outbound calls supporting client engagement for 9,000+ Financial Administration clients.
About the Role
We are looking for an exceptional Head of Client Service Centre who is passionate about improving outcomes for vulnerable and high-risk clients. You will lead technology-enabled service transformation, embed contemporary client service practices, and build high-performing teams that deliver responsive, client-centred support.
As an influential and collaborative leader, you will navigate complexity while driving service excellence, innovation and continuous improvement. You will foster a culture of accountability, learning and empowerment, ensuring both clients and employees can thrive. This is a unique opportunity to shape the future of service delivery and make a meaningful, lasting impact across the communities we serve.
Skills & Experience
You're an experienced service leader with a track record of operating at scale and delivering outcomes in complex environments. You'll bring:
Employee Benefits
Most importantly, you'll be part of a purpose-driven organisation, working with experienced leaders and teams who are committed to doing meaningful work well.
How to Apply
Click the Apply button to commence the application process. Please include a cover letter and resume.
We value diversity and inclusion and welcome applicants of all backgrounds. If you believe you're the right fit, we'd love to hear from you.