The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians. We’re focused on
supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them of contact with
communicable diseases, safeguarding their drinking water, developing the best health, wellbeing and care facilities in the world, being at the forefront of mental health and
wellbeing treatment or accelerating medical research. It’s all part of the way we partner with the community to help every individual lead a healthy life.
About the role:
The Functional Support Analyst role ensures the smooth operation, maintenance, and user support of software systems that underpin finance and supply functionality and health services workflows. This role bridges technical expertise and health sector understanding to resolve issues, optimise system performance, and support health sector staff effectively.
About us:
At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.
We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.
About you:
Key responsibilities include:
- Provide support for Oracle E-Business Suite; especially the finance, procurement and supply chain modules used by Victorian Public Health Services, addressing user issues and system faults.
- Monitor system performance, identify problems, and coordinate timely resolution with technical teams.
- Log, track, and manage incidents and service requests using IT service management tools.
- Research on previously occurred issues, perform root cause analysis for recurring issues and recommend preventive measures.
- Collaborate with developers, vendors, and teams to implement fixes and improvements.
- Perform initial investigation, analysis and triage of application issues, determining business impact and coordinating resolution activities.
- Develop and maintain knowledge articles, troubleshooting guides, support procedures and user documentation to improve support outcomes and preserve organisational knowledge.
- Participate in testing activities associated with application enhancements, patches, upgrades and production releases.
- Build effective working relationships with health service representatives, vendors and internal stakeholders to support high-quality service delivery.
- Participate in after-hours support and on-call rotations as required.
Qualifications / Specialist Expertise
- A tertiary qualification in fields related to Information Technology or relevant experience in the Health Information Technology sector.
- ITIL Foundation certification or equivalent understanding of IT service management practices.
- Demonstrated experience in using and supporting Oracle E-Business Suite, particularly Finance, Procurement, Inventory and Supply Chain modules, preferably within a health service or similarly complex environment.
- Demonstrated understanding of Procure-to-Pay (P2P), Accounts Payable, Inventory Management, General Ledger and Financial Reporting business processes.
- Experience supporting application testing activities including system testing, regression testing, release validation and user acceptance testing.
- Experience developing and maintaining knowledge articles, support procedures and user documentation.
- Experience coordinating issue resolution and service improvements with business stakeholders, software vendors and technical support teams.
- Demonstrated understanding of the Victorian public health sector operating environment and the use of digital systems to support procurement, supply chain financial operational workflows.
- Strong analytical and problem-solving skills, with the ability to investigate complex application issues, leverage knowledge bases and historical incidents, identify trends and recurring problems, and apply lessons learned to improve service outcomes and prevent future occurrences.
- Experience suppor
ting business applications in a production environment, including incident, service request and problem management.
- Demonstrated experience using IT Service Management (ITSM) tools to log, monitor, prioritise and resolve incidents and service requests, while providing timely and accurate status updates to stakeholders.
- Ability to undertake initial investigation and analysis of application issues, identify patterns or recurring problems, and contribute to root cause analysis and continuous improvement activities.
- Experience working with technical teams, vendors or external partners to coordinate issue resolution and system improvements.
- Understanding of the importance of data accuracy, statutory reporting, billing or regulatory requirements in a health sector context.
What we offer:
- The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
- A wide range of growth and development opportunities within the department and wider Victorian Public Service.
- A strong commitment to work-life balance, including a diverse array of flexible working arrangements.
How to apply:
Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date.
We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at [email protected]. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.
If you have any queries in relation to participation in recruitment processes at Health, or experience any issues in applying, please feel free to email [email protected]. Please note that unsolicited applications from third parties cannot be accepted. If you have questions regarding the role, please message the contact person listed on the advertisement directly.
Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in line with our Privacy Policy.