Work Type: Ongoing - Full-time
Salary: $81,496 - $98,955
Grade: VPS 3
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/SREQ0987535
About the Role
The Salesforce Functional Analyst (VPS3) supports the translation of business needs into clear, actionable Salesforce requirements, working within defined standards, patterns, and governance frameworks. They collaborate closely with product managers, designers, and technical teams to document user stories, process flows, and configuration requirements, ensuring solutions are feasible, compliant, and aligned to user and business outcomes. The role contributes to delivery by supporting testing, validating configurations, and identifying opportunities to streamline workflows and reduce administrative burden.
They bring strong analytical and communication skills, with the ability to interpret business processes and articulate them in structured, platform-relevant formats. They are detail-oriented, methodical, and comfortable working within established delivery practices, while proactively seeking guidance on more complex scenarios. The role requires a collaborative mindset, openness to feedback, and a focus on continuous learning, particularly in understanding Salesforce capabilities, government standards, and user-centred design principles.
Attributes
The role requires a proactive self-starter with an understanding of government systems and processes, and the ability to operate effectively in complex, regulated environments.
As the ideal candidate, you will demonstrate:
Desirable Qualifications and Experience
How to apply
Applicants are required to submit a CV, cover letter and the responses to the KSC (max. 2 pages for cover letter) which summarises their skills, relevant experience and suitability to the role
About the Department
The department provides a wide range of learning and development support and services.
The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and ne urodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Joseph Dang, Experience Design Manager at [email protected]
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on 25-May-2026