Work Type: Fixed-term - Full-time
Salary: $74,448 - $74,448
Grade: Grade not specified
Occupation: Land, asset, resources and facilities management
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 7711
Why Join RMH?
About the role
The FM Helpdesk Assistant Manager supports the FM Helpdesk Manager in the effective delivery of a responsive, high-quality facilities helpdesk service across the organisation. This role provides operational oversight of day-to-day helpdesk activities, ensuring incidents and service requests are appropriately logged, prioritised, and resolved within agreed timeframes, in line with service standards and organisational expectations.
Working as part of a collaborative facilities team, the Assistant Manager supervises, supports, and develops helpdesk staff, fostering a culture of accountability, continuous improvement, and excellent customer service.
The Assistant Manager contributes to a safe, respectful, and psychologically safe workplace culture, aligned with RMH values and commitments to staff wellbeing and inclusion.
Key Accountabilities
About You
Benefits of Working at RMH
Interested?
Click Apply to review the full job description and to submit your application, please include a cover letter and resume.
Our Commitment
We acknowledge the Traditional Owners of the lands on which we work and are committed to a culturally safe environment for Aboriginal and Torres Strait Islander peoples.
RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.
As a leader in healthcare, we are dedicated to fostering a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply and will provide adjustments to support equitable participation.
Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.
All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.
The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.
RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.
As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.