Work Type: Fixed-term - Full-time
Salary: $81,496 - $98,955
Grade: VPS 3
Occupation: Community services
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/D03289JULY2026
What you will do
As financial assistance scheme complaints and feedback officer, you will help victims of crime by managing complaints and feedback with care and respect.
You will support a new service that puts victims first through fair, timely and trauma-informed complaint handling.
You will:
About you
A qualification or experience in social work, social sciences, psychology, criminal justice, law, alternative dispute resolution, investigations or a related field is desirable. Experience working with people affected by trauma will help you succeed in this role.
You should also have:
To learn even more about this role, please read the position description.
If you have any further questions, feel free to email Melissa De Castro Pereira at [email protected]
Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.
How to apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
Child safe statement of commitment
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero toleran ce for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.