- New position in Court Services Victora’s Commercial, Infrastructure & Security Division
- Support contractor performance monitoring, service delivery coordination and quality assurance across outsourced facilities services
- Melbourne CBD, VPS4, Full-time Fixed Term 12-months
About us
Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. This includes finance, people and culture, procurement, communications, and strategy services. CSV Corporate also manages buildings, security, and infrastructure for court locations across metropolitan Melbourne and regional Victoria.
Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.
About the role
The Facilities Performance & Assurance Coordinator supports the monitoring, coordination and quality assurance of outsourced facilities management and cleaning services across the Courts Group.
Working under the direction of the Facilities Performance & Assurance Manager, the role contributes to service delivery monitoring, issue resolution, performance monitoring and compliance assurance activities to ensure services are delivered safely, effectively and in line with business needs.
Key accountabilities include:
- Coordinating the performance of outsourced services, supporting scheduling, service tracking and engagement with Facilities Managers, contractors and site stakeholders to ensure services are delivered effectively across sites.
- Monitoring service delivery and support quality assurance activities by collecting and analysing operational information, assisting with site inspections and identifying service issues, risks and emerging trends for escalation and resolution.
- Overseeing and responding to service requests and issues, liaising with contractors and Facilities Managers to support timely resolution and minimise disruption to court operations.
- Maintaining accurate records of service delivery, contractor activities, risks and performance, and contribute to operational reports and analysis to support contract oversight, governance and informed decision-making.
- Building and maintaining effective relationships with internal and external stakeholders, providing advice, responding to enquiries and service issues, to support timely resolution, effective communication and consistent service delivery.
- Identifying opportunities to improve outsourced services and operational practices, contributing to continuous improvement initiatives and the implementation of agreed changes across the portfolio.
About you
- Demonstrated experience in facilities management or a related service delivery environment, with an understanding of planned and reactive maintenance and the use of asset management systems to monitor service delivery.
- Sound understanding of building maintenance and compliance requirements, including Building Code of Australia, Essential Safety Measures, and relevant Australian Standards.
- Demonstrated experience supporting the coordination or oversight of outsourced facilities or cleaning services, including service quality assurance, issue resolution, and contractor performance reporting.
- Working knowledge of Occupational Health and Safety legislation, environmental management, and risk management principles relevant to facilities maintenance and cleaning operations
Please refer to the attached position description for further details.
Why work at Court Services Victoria
- Purpose & Public Impact
- Work that contributes to the wellbeing of Victorians and the public good
- Strong alignment with public service motivation and meaningful work
- Flexible & Modern Work
- Flexible hours, hybrid and remote work options
- Leave provisions (including purchased leave and generous parental leave)
- Career Development & Mobility
- Access to learning, leadership development, and internal mobility across the VPS
- Opportunities to build broad, transferable public sector capability
- Values‑Led & Inclusive Culture
- Strong commitment to VPS values, integrity, and accountability
- Emphasis on diversity, equity, inclusion, and psychological safety
How to apply
Click the ‘Apply Now' button, ensuring you include the following in your application:
- resume
- a short cover letter
Other information
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.
As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.