Work Type: Ongoing - Full-time
Salary: $79,122 - $96,073
Grade: VPS 3
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/DE/FPIS/1916136
About the Role
The Experience Designer contributes to the design and delivery of inclusive, and user-centred digital experiences across our digital services on our enterprise platforms such as Salesforce, ServiceNow and Microsoft. Working within a multidisciplinary team, you will work closely with Solution Architects, Functional Analysts and Policy Owners. The role supports design, and delivery activities to improve how users interact with products, services, and platforms.
The role applies established experience design methods, such as journey mapping, prototyping, and usability testing, to inform design outcomes. The Experience Designer collaborates closely with product managers, delivery teams, developers, and policy stakeholders to translate user needs and business requirements into accessible, usable solutions.
This position operates with guidance from senior designers, contributes to shared design assets and standards, and demonstrates a strong commitment to public value, accessibility, and continuous improvement.
Employment type: Ongoing, Full-Time role
Attributes
The role requires a proactive self-starter with a good understanding of government systems and processes and an ability to work in a complex, sensitive environment.
As our ideal candidate, you will have:
Desirable Qualifications and Experience
How to apply
Applicants are required to submit a CV, cover letter and the responses to the KSC (max. 2 pages for cover letter) which summarises their skills, relevant experience and suitability to the role
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employme nt conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact Joseph Dang - Manager Experience Design via (03) 7022 29 27 or [email protected]
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close at 11:59pm, on Sunday 12 April 2026