Work Type: Ongoing - Full-time or part-time
Salary: $62,104 - $79,753
Grade: VPS 2
Occupation: Customer service
Location: Grampians - Ballarat
Reference: 11249
About the Branch
The Information and Dispute Services Centre (IDSC) provides contact centre services across Consumer Affairs Victoria’s legislative remit, including information and advice related, but not limited, to:
• Renting and tenancy
• Residential Tenancy Bond Authority
• Australian Consumer Law
• Occupational licensing schemes administrated by Consumer Affairs Victoria (CAV)
• Responsible Service of Gaming Helpline.
About the Role
To deliver these services, IDSC Enquiries Officers receive, evaluate and respond to phone calls, and online enquiries from consumers, renters, businesses and rental providers. The officer responds by providing information and advice on the suite of legislation that CAV administers, and front-line compliance in our dispute services.
There are multiple Full Time & Part Time Ongoing positions available. The work location for these positions is Ballarat.
Key Accountabilities include
About You
We are seeking applicants who have demonstrated experience from the following criteria:
This position is only open to applicants with relevant rights to work in Australia.
You must be an Australian citizen, as this role requires a security clearance.
For more information, please see the Position Description
How to apply
Apply before the advertised closing date 11:59pm on Thursday, 18 June 2026. All applications should include:
· a resume; and
· a cover letter which addresses the key selection criteria (within three pages).
Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.