Work Type: Ongoing - Full-time
Salary: $60,295 - $77,430
Grade: VPS 2
Occupation: Customer service
Location: Grampians - Ballarat
Reference: 10241
About the role
Enquiries Officers deliver frontline services by receiving, evaluate and respond to phone calls, and online enquiries from consumers, renters, businesses and rental providers. Enquiries Officers respond by providing information and advice on the suite of legislation, and front-line compliance in our dispute services.
Is this the role for you?
There are multiple Ongoing positions available. The work location for these positions is 300-304 Mair Street Ballarat with hybrid work arrangements as an option once the 6-month probation is successfully completed.
Please note, the role start date will be discussed during the interview stage of the recruitment process.
About you
To be considered for the role, you must be able to demonstrate:
Mandatory requirements
For specific responsibilities please review the attached Position description.
This position is only open to applicants with relevant rights to work in Australia.
How to apply
Apply before the advertised closing date 11:59pm on Wednesday, 18 March 2026. All applications should include:
· a resume; and
· a cover letter which addresses the key selection criteria (within three pages)
Other relevant information
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which strongly recommends all DGS employees be fully vaccinated.
Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.
DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.