Work Type: Ongoing - Full-time
Salary: $79,122 - $96,073
Grade: VPS 3
Occupation: Customer service
Location: Various
Reference: VG/LHA/LHA/1904757
The Labour Hire Authority (LHA) protects Victorian workers from exploitation and improves transparency and integrity in the labour hire industry by regulating businesses that provide or use labour hire services. LHA licences labour hire providers, monitors and enforces compliance, and supports providers, hosts and workers to understand and comply with their legal obligations.
Established to administer the Labour Hire Licensing Act 2018 (Vic) (LHL Act), LHA is an independent agency whose work is wholly funded by licence fees from labour hire businesses. Since 2019, LHA has expanded its program of industry engagement, compliance and enforcement, growing its small and dedicated team to around 120 staff and establishing a strong track record.
LHA employees are offered hybrid and flexible working arrangements in accordance with Victorian Public Service and LHA policies. Our offices are located in Melbourne CBD and Bendigo.
About the position
Reporting to the Team Leader Enquiries, this role will support the licensing functions and front-line services in the LHA Licensing and Enquiries Team. As a front-line professional response person, this role is vital as the first point of contact to LHA.
The Enquiries Officer is responsible for managing predominately inbound calls providing a high quality and a timely diverse range of end-to-end administrative services across all areas of the Authority, with a primary focus on operational support for general business functions plus specific projects. The Enquiries Officer will manage a wide variety of matters and must be able to quickly identify issues and either resolve or triage to the appropriate business area.
About you
How to Apply
Please apply by providing a cover letter including your responses to the Key Selection Criteria outlined in the Position Description (attached), along with your Resume/CV.
For further information regarding Labour Hire Authority, please visit our website at https://labourhireauthority.vic.gov.au/. Applicants will be required to comply with the Occupational Health and Safety Act 2004, directions, policies or procedures.
All personal information is kept secure and confidential and managed in accordance with the Privacy and Data Protection Act, 2014. Successful candidates will be required to undergo the Victorian Public Service pre-employment screening process and an Australian Criminal History Check prior to commencing employment with Labour Hire Authority.