Work Type: Ongoing - Full-time
Salary: $79,122 - $87,599
Grade: VPS 3
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VDT077_1757037612
Applications close 11:59pm, Friday 19 September 2025
Our organisation
IBAC's work is vitally important to Victorians - we prevent and expose public sector corruption and police misconduct.
Our vision is a public sector and police that acts with integrity for all Victorians.
Our team
People who work for IBAC are expected to have a sound understanding of and ability to demonstrate the IBAC values when dealing with Government agencies, the community and colleagues.
IBAC's values are incorporated in professional skills and behaviours for the position.
We Lead by example, Act Impartially, Work Together, Behave with Respect, Strive for Excellence.
Your new role
We have the opportunity for four individuals to join our Complaint and Assessment Services team as Engagement and Early Resolution Officers.
Reporting to the Manager, Engagement and Early Resolution, the role will act as one of the first points of contact from members of the public to IBAC, responding to enquiries and receiving verbal and written complaints. The role is also responsible for the assessment of low complexity complaints.
This role requires you to engage with complainants who are members of the Victorian community about sometimes difficult and sensitive issues during the complaint management process. The role will expose you to complaints about subject matters that may be trauma-related and sensitive in nature.
You will be managing a portfolio of cases where the complainant making the complaint has been impacted by traumatic incidents and can present with challenging and confrontational behaviours.
The Engagement and Early Resolution Officer will have excellent interpersonal skills and the ability to have courageous conversations and provide information about IBAC's role, jurisdiction and complaint outcomes in an accessible and empathetic way.
As the Engagement and Early Resolution Officer, you will have well developed skills in building resilience and the ability to manage your own wellbeing whilst being responsive to the needs of complainants who engage with IBAC.
The successful candidates will work within a team and work towards team and or unit goals. At IBAC, working collaboratively is key to our success.
Duties include:
Additional duties are set out in the position description. To view this, please visit the IBAC Careers webpage and click on the appropriate vacancy.
Our requirements / Your skill set
We are looking for candidates with the below experience and capabilities:
Due to the requirement to attain a Negative Vetting 1 security clearance candidates must be an Australian citizen at the time of application.
Due to a conflict-of-interest IBAC is unable to accept applications for secondment from Victoria Police employees.
Apply now
All applications should include:
PDF documents are preferred. If you encounter technical issues when applying, please email [email protected].
For further information regarding the role, please contact Bruce Rego, Manager, Engagement and Early Resolution on (03) 8635 6259.
Applications close 11:59pm, Friday 19 September 2025.
We are committed to bringing together people with differing perspectives, lived experiences and skills to make choices that reflect our integrity and community, and to creating an inclusive work environment for all.
Visit: www.ibac.vic.gov.au for more information.