Work Type: Ongoing - Full-time
Salary: $97,955 - $111,142
Grade: VPS 4
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 7715
We create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best outcomes for Victorians.
Together with our portfolio agencies, we are responsible for planning, building, operating and maintaining Victoria’s transport, planning and land services for use by all.
We foster a safe, inclusive and constructive place to work.
Enterprise Technology is a Division within Investment and Technology and provides IT services and technology for DTP delivering Corporate and Enterprise-wide capabilities. It performs a central role providing core data services, Cyber leadership, and documenting strategic directions for all of DTP’s Information technology and data.
About the role What you’ll bring — and why you’ll want to be hereYou’re the go-to problem solver — the one who steps in when tech stops playing nice. You combine great communication skills with real technical expertise, delivering a standout support experience that keeps our teams running smoothly.
In this role, you’ll manage complex escalations, support our core device fleet, and help improve service delivery for staff across the organisation. You’ll bring initiative, curiosity, and a solid grasp of IT support fundamentals — from operating systems and security to device and printer support — all backed by a commitment to great customer service.
You’ll also have a working knowledge of ITIL, and be confident guiding others through technical fixes, troubleshooting hardware and software, and maintaining a steady hand under pressure. If you like a role where people genuinely appreciate your help — this one delivers.
Access the position description here to learn more about the role, responsibilities, and what we’re looking for.
What you’ll be doingYou’ll join a collaborative, outcomes-focused team within a department that values flexibility, career growth and delivering quality service. You’ll work in a high-trust, hybrid environment with the chance to make a visible impact every day.
Qualifications and experienceWorking at the Department of Transport and Planning provides people with the opportunity to contribute to creating thriving places and connected communities for all Victorians.
For further details please refer to Careers at the Department of Transport and Planning | vic.gov.au
Pre-employment checks and employment conditions
All new appointments to the department will be subject to a National Criminal Records Check, Misconduct Screening, and a Qualification Check where there is a requirement for a mandatory qualification. Information provided to the Department of Transport and Planning will be treated in the strictest confidence consistent with the requirements of the Privacy and Data Protection Act 2014.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
Non-VPS applicants will be subject to a probation period of six months.
How to applyClick ‘Apply’ to submit your application. You’ll need to create a profile and upload your resume and cover letter.
Applications close 11.59pm, Thursday 17 July 2025
Please include a resume and cover letter.
All applications must be submitted through the online portal.
We’re unable to consider email or manual applications currently.
For more information, contact Quentin Apelu – Manager, ICT Workplace Services via [email protected]