Work Type: Ongoing - Full-time
Salary: $142,790 - $191,084
Grade: VPS 6
Occupation: Communications, marketing and media
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 11504
About us
We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.
We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.
Communications and Customer Experience leads best-practice communications and engagement to connect DTP with our people, customers, industry partners and communities. We work collaboratively to enrich our customers’ experience of our services, provide the information people need to get around safely and smoothly, and engage with Victorians about how they live and move, now and into the future.
About the role
The Digital Product Manager is accountable for the end-to-end ownership, strategy and delivery of digital products and the data that powers DTP’s customer-facing digital channels, with a primary focus on real-time and disruptions information. The role defines the product vision, strategy and roadmap, ensuring digital services and operational data are accurate, timely, reliable and fit-for-purpose across the PTV app, Transport Victoria website and related platforms, delivering measurable customer and business outcomes.
Operating within complex technical, operational and policy environments, the role provides product leadership across multidisciplinary teams, balancing strategic objectives with operational realities while embedding governance, continuous improvement and evidence-based prioritisation throughout the product lifecycle. The position acts as the accountable product lead for data reliability in digital channels, overseeing proactive monitoring, rapid troubleshooting and coordinated resolution of issues that impact customer information and service continuity.
Working collaboratively across business, technology, design, data and operations, the role ensures digital products and supporting data pipelines are accessible, secure, scalable and aligned with organisational priorities. The position also leads collaboration across Data & Digital, operational teams and industry operators to uplift data quality, standards and governance at source, enabling resilient, automated publishing models and reducing reliance on manual content processing and reactive fixes.
Link to the Position Description for more information
What we're looking for (Selection criteria)
You are someone who drives innovation, delivers customer-focused outcomes, and applies digital, data, commercial and project management expertise to improve services and achieve strategic objectives.
Qualifications and Experience
Pre-employment checks and employment conditions
How to apply
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