Work Type: Ongoing - Full-time
Salary: $97,955 - $111,142
Grade: VPS 4
Occupation: Customer service
Location: Grampians - Ballarat
Reference: 1371
The Customer Contact Centre is the first point of contact for many Victorians seeking Information from the Department of Energy, Environment and Climate Action (DEECA).
This position requires an experienced team leader who has worked successfully in a contact centre. The role will focus on developing a high-performance team through setting clear objectives, measuring, and managing performance and motivating, inspiring, training, and coaching staff to achieve their best.
The Digital & Customer Team Leader will report to the Business Operations Manager of the Centre and will work closely with their colleagues to identify and implement innovative approaches to service delivery.
As part of this busy and vibrant team you will be required to be available for work primarily from Monday to Friday with normal hours being 38 hours per week on a rotating roster. During emergency activations, you will need to be available for additional shifts/hours as the Customer Contact Centre is often required to operate for extended periods both overnight and on weekends.
Specialist/Technical Expertise/Qualifications
Desirable:
This is an ongoing position. The work location for this position is Ballarat with hybrid work arrangements available.
To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.
Please refer to the Key Selection Criteria provided in the Position Description, including the mandatory requirements.
How to Apply:
If you are a current DEECA employee, please apply via DEECA Careers.
Click the ‘Apply’ button and you'll be redirected to a new platform and create an account.
Applications close 11.59pm on Thursday, 09 April 2026.
All applications must be submitted through the online portal. We are unable to consider email or manual applications at this time.
Other relevant information:
Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a Nationally Coordinated Criminal History Check.
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.
A Diverse, Inclusive and Flexible Workplace
DEECA welcomes applicants from a diverse range of backgrounds and we focus on the essential requirements of the job and being consistent and fair in our treatment of all applicants. We also understand that a balanced life is important to our employees. Talk to us about our flexible options such as working some days from home, starting early or late, working part time, job sharing or accessing paid or unpaid leave. For more information visit applying for a role with us.