Work Type: Fixed-term - Full-time
Salary: $100,894 - $114,476
Grade: VPS 4
Occupation: IT and telecommunications
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 12371
About Us
We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.
We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.
About the role
This is a Fixed Term Position until 30 June 2027
The role works with the Digital Strategy & Performance team to deliver insights and performance reporting on ticketing transactions across Transport Victoria’s website and app. It develops measurement frameworks aligned with business goals and maps ticketing analytics to understand online customer activity and key transaction journeys.
The role creates reports using data from sources such as data warehouses and Google Analytics, presented through data visualisation platforms. It analyses and interprets data from multiple sources, including customer feedback, to identify trends, provide meaningful insights and develop innovative solutions to complex business needs.
What we’re looking for (Selection Criteria)
You’re someone who:
Click here to access the Position Description.
Qualifications and experience
You’ll bring:
Pre-employment checks and employment conditions
Relevant pre-employment screening and reference checks will be required.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
How to apply
Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.
Applications close at 11.59pm on Thursday, 24th September 2026.
Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.
For further information about the role, please contact Patrick Bruce, Manager Digital Strategy & Performance at [email protected].
Redeployees
If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.
Important Information
If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.