Individually constituted Medical Panels provide procedurally fair, timely opinions and reasons in relation to questions referred pursuant to Victorian workers’ compensation legislation and the Wrongs Act 1958 (Vic).
WorkSafe is the statutory body established to administer workers’ compensation legislation, and the legislation requires WorkSafe Victoria to appoint such resources, officers and employees as are necessary for the Convenor to constitute and administer the proper function of individually constituted Medical Panels.
Reporting to a Registrar, this role is responsible for providing specialist technical knowledge and expertise to support and service the operational objectives of Medical Panels.
- $113,198.00 per annum + 12% superannuation
- Full time, fixed term opportunity 03/07/2027 (parental leave)
- Melbourne CBD - La Trobe St based role (hybrid – 3 days in office)
About the opportunity
Reporting to a Registrar, this role is responsible for providing specialist technical knowledge and expertise to support and service the operational objectives of Medical Panels.
Key accountabilities
- Review all referral types with varying degrees of complexity lodged by Agents, Self-Insurers, Conciliation Officers, Magistrates' & County Courts and Respondent Legal Representatives, for validity and completeness.
- Propose the appropriate composition of specialists for each Medical Panel to the Convenor, using pre-arranged medical sessions scheduled on the Medical Panels database.
- Manage the Medical Panel database and Extranet including examination details, including acting as the primary contact point to ensure the Medical Panel database status is updated once the Convenor approves the composition of a Medical Panel.
- Ensure data entry guidelines are met, alert the Registrar to any irregularities and suggest actions for resolution.
- Attend to a broad range of enquiries from stakeholders including claimants and workers, the Workplace Injury Commission, Courts, doctors, WorkSafe Agents, self-insurers and worker's legal representatives ensuring that enquiries are resolved or referred to the most appropriate officer for action in a timely manner.
- Act as an escalation point for Administrative staff for Registry technical queries.
- This position may require occasional availability for after-hours and weekend work to support training sessions, meetings, events and other ad hoc operational needs.
About you
You are an experienced claims professional with strong knowledge of the Victorian workers' compensation system and/or within the personal injury sector. Through your background, you have developed a solid understanding of medical terminology and the ability to identify medical issues. You communicate confidently and engage effectively with a wide range of stakeholders, demonstrating professionalism in all interactions. You are a proactive problem solver who thrives in a fast‑paced environment and works collaboratively within a team, with the capability to operate under limited supervision.
Additionally, you will possess the following skills and experience:
- A sound knowledge of and diverse practical experience with the Victorian Workers' Compensation system, particularly from a claims' assessment or dispute resolution perspective, and the legislation under which the Medical Panels operate.
- A sound knowledge of the Wrongs Act 1958 particularly from a dispute resolution perspective, and the legislation under which the Medical Panels operate (desired).
- An understanding of the statutory methods of impairment assessment.
- Demonstrated ability to liaise on a professional level with a diverse stakeholder group in a legally and politically sensitive environment with substantial client/customer service experience and sound understanding of key stakeholders associated with the Medical Panels process.
- Proficient skills and demonstrated experience with data or case management systems and an eye for detail using the Microsoft Office suite of applications. Experience using Lotus Notes and Adobe will be highly regarded.
- A tertiary qualification in a related field and/or substantial relevant work experience in a claims' environment in a role such as managing WorkSafe or Personal Injury claims at an agent or self-insurer.