Work Type: Fixed-term - Full-time
Salary: $100,894 - $114,476
Grade: VPS 4
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/DE/FPIS/1956675
About the Department
The department provides a wide range of learning and development support and services.
The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.
About the Branch
The Student Transport and Allowances Branch is responsible for the:
About the Role
An exciting opportunity exists to secure a fixed-term role, to 31 December 2028, with the department as a Customer Support Advisor, School Bus Program (Student Travel System).
The School Bus Program provides transport assistance to approximately 65,000 students attending government and non-government Victorian Schools across regional and rural Victoria.
Reporting to the Manager, School Bus Program, and working collaboratively alongside transport and administration officers, the Customer Support Advisor will support families and schools across Victoria with their student travel requirements.
The Customer Support Advisor is responsible for;
Attributes
Your capacity for collaboration, driving continuous improvement, and cultivating genuine relationships with the team and external stakeholders will be pivotal for your success in this role.
You will demonstrate strong capabilities in the following:
Desirable Qualifications and Experience
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact: Sarah Johnson – Manager, Transport Projects via (03) 7022 2243 or [email protected].
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on Monday 23 November 2026.