Work Type: Ongoing - Full-time
Salary: $98,128 - $105,390
Grade: PVO5
Occupation: Customer service
Location: Gippsland - Latrobe
Reference: VG/10000530
About the role:
As the Customer Service Team Leader, you will oversee Parks Victoria's Morwell-based customer service operations, ensuring customers receive accurate, timely, and professional responses across digital, phone, and email channels.
Your role manages booking systems, enquiries, complaints, and outgoing public information, while driving improvements in processes, systems, and training. By strengthening customer experiences and service quality, your position plays a key role in enhancing Parks Victoria's reputation and commitment to accessible, reliable service.
About Us
The Communications and Engagement Directorate is Parks Victoria's hub for media, communications, engagement, and customer service, ensuring consistent and effective approaches that highlight the organisation's positive impact. It manages brand strategy, communications protocols, media enquiries, and customer interactions, while building tools, policies, and procedures that strengthen capability across the organisation.
We're looking for someone with:
If you don't meet every criteria in the position description, please don't rule yourself out. We focus on hiring people who value inclusion, collaboration and integrity. If this resonates with you, then please apply.
Your application will need to include:
Join our innovative organisation and enjoy what you do, apply today!
Application Closing date: Sunday, 22 February 2026
Why Work For Us?
Sound like you?
If this sounds like you, then we would like to hear from you. For a confidential discussion about the role, call Haylee Barton on (03) 8427 3408 or apply online!
Organisational Commitments
Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.
Parks Victoria recognises diversity and inclusion is everyone's business. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender.