Work Type: Fixed-term - Full-time
Salary: $60,416 - $65,237
Grade: Grade not specified
Occupation: Administration
Location: Melbourne - Eastern suburbs
Reference: AN000329
Holmesglen Institute is a leading provider of vocational and higher education in Victoria, with over 40 years of experience and 140,000 graduates. As one of the largest government-owned TAFEs, we offer 600+ courses across multiple campuses, including Chadstone, Moorabbin, Glen Waverley, Eildon, and Melbourne's CBD. Our hands-on learning approach is supported by state-of-the-art facilities and strong industry partnerships, ensuring students gain the skills needed for successful careers. We foster a supportive, inclusive environment that encourages both staff and students to grow, innovate, and make a positive community impact.
The Opportunity:
The Registrar’s Department is the backbone of academic administration at Holmesglen, delivering essential services across the student lifecycle with precision and integrity. Comprising the Office of the Registrar, Awards and Graduations, Information Systems, Holmesglen Assist, and the Timetable Office, the department ensures that every aspect of student administration - from enrolment and class scheduling to graduations and records management - is efficient, accurate and aligned with institutional policies and regulatory requirements.
With a strong commitment to service excellence, the department maintains confidential student data, facilitates timely enrolments, monitors academic progression, and supports compliance. Acting as a central point of contact for students, staff and the public, the Registrar’s Department underpins the Holmesglen experience, fostering student success and upholding the operational standards that support institutional growth and academic quality.
As a Customer Service Officer, you will be responsible for finalising student enrolments, assessing student’s eligibility for government funding and/or student HELP loans, delivering excellent customer service, and other administrative tasks in a busy customer service environment.
Join our friendly team where you'll have the opportunity to make a meaningful impact by delivering exceptional support, building strong relationships, and growing your career in a supportive environment!
As a Customer Service Officer – Holmesglen Assist, you will:
To be successful, you’ll have:
Our commitment to you:
At Holmesglen Institute, we are committed to fostering a safe, supportive, and flexible workplace where our employees can thrive both personally and professionally. We’ve implemented strong systems and ongoing support to ensure our staff can work and deliver in a safe and adaptable environment. Our team benefits from a range of wellbeing initiatives, access to the Employee Assistance Program, and opportunities for professional and career development. We also offer paid parental leave and flexible work arrangements to support a healthy work-life balance.
Holmesglen is a child safe and equal opportunity employer. We are dedicated to attracting, retaining and developing our people. We value diversity in our workforce and encourage people from all backgrounds, abilities, and identities to apply for roles within our organisation, including the Aboriginal and/or Torres Strait Islander community.
Here's how to apply:
Please submit your updated resume and a short cover letter with responses to the Key Selection Criteria. We commit to respond to every applicant.
For a confidential discussion regarding this role, please contact Dominic Thorsen (Manager – Student Administration) at [email protected]
For further information relating to this opportunity and to view the position description, please click here.
Applications for this position close on 11:59 pm Sunday 14th September 2025.
If you require specific support to apply for this position or have any application queries, please contact the People Experience Department at [email protected] or on 03 9564 1530 and we will work with you to identify the best way to assist.