Work Type: Other
Salary: $59,511 - $79,626
Grade: PVO2
Occupation: Customer service
Location: Gippsland - East Gippsland
Reference: VG/1000269CSO
At Parks Victoria, we're passionate about connecting people with nature and protecting some of Victoria's most treasured landscapes. We're looking for enthusiastic and customer-focused Customer Service Officers to join our team at Cape Conran, one of Victoria's most iconic coastal destinations.
We offer:
As a Customer Service Officer, you'll be the welcoming face of Parks Victoria at Cape Conran, providing front-line visitor support and delivering exceptional customer experiences. You'll assist visitors with information, bookings, accommodation and camping enquiries, retail sales, and general orientation to the park, helping ensure every visitor enjoys a safe and memorable experience.
Working as part of a dedicated team, you'll contribute to the smooth operation of commercial facilities and visitor services while supporting the management of one of Victoria's most popular natural destinations. This is an excellent opportunity for someone who enjoys working with people, thrives in a dynamic environment, and wants to combine customer service with a passion for the outdoors and conservation.
You are a customer-focused professional who enjoys helping people and creating positive visitor experiences. You thrive in a team environment, communicate confidently with people from diverse backgrounds, and take pride in delivering high-quality service. You are reliable, adaptable, and able to use your initiative to solve problems while maintaining a strong commitment to safety and professionalism.
Your application will need to include:
Application Close date: Sunday 27th of September 2026
Sound like you?
For a confidential discussion about the role, contact Susan Hopkins on [email protected] or apply online!
If you don't hold every skill or experience detailed above, please don't rule yourself out. We focus on hiring people who value collaboration and integrity. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender.
If this resonates with you, then please consider applying or getting in touch to discuss.
Employment Requirements
Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.