Work Type: Casual
Salary: $79,000 - $85,000
Grade: VPS 3
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 11062
About the Role
Join a fast-paced, high-volume customer service environment where you will deliver meaningful outcomes for customers and contribute to safer transport across Victoria.
This role plays a critical part in delivering a seamless, efficient, and customer-focused regulatory service.
In this role, you will be at the frontline of customer engagement, managing high volumes of enquiries across phone, webchat, and email, while also completing critical processing work that supports regulatory outcomes.
You will balance speed, accuracy, and customer experience, ensuring every interaction and task meets quality and compliance standards.
Reporting to the Team Leader, Customer Service Operations, the role is responsible for undertaking a wide range of customer service duties that support all ST Vic’s customer, products, services, and accreditation processes across all regulated modes. As a member of a large Customer Service team, the Customer Service Officer will deliver prompt, professional, and timely advice on phone and email enquiries, as well as utilising internal systems and databases to manage and track customer experience.
The Customer Service Officer will contribute proactively and positively to team, division, and ST Vic’s initiatives and culture to drive improvements for customers, the community, and the industries we serve.
This recruitment process is being conducted to establish a standing casual employment pool for Customer Service Officer opportunities at Safe Transport Victoria. The pool will remain active for a period of up to six months from the date of advertisement. Suitable applicants may be contacted and engaged on a casual basis as operational and resourcing requirements arise across the Customer Service Operations team.
Casual engagements may vary depending on business needs, including periods of increased workload, backfilling planned or unplanned absences, supporting regulatory initiatives, or addressing service delivery demands. Inclusion in the talent pool does not guarantee ongoing or regular employment; however, it provides an opportunity to be considered for future casual opportunities as they become available.
The responsibilities of the Customer Service Officer will include, but are not limited to:
What success looks like:
About You
You thrive in fast-paced, high-volume environments and bring a strong balance of customer service expertise and processing capability.
You will bring:
To access the Position Description, click here
Why Join Us?
Qualifications
Previous experience working within a high-volume customer contact or processing environment will be highly advantageous.
Further Information
For a confidential discussion, please contact Jasmine Bhayani, Senior Manager, Customer Service Operations via email [email protected]
It is an inherent requirement of this position that the employee be ready, willing, and able to perform work outside their ordinary place of residence, including at ST Vic workplaces.
Other relevant information:
Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a National Police Check.
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.
What do we offer you?
ST Vic is committed to building a culture of flexible work arrangements, providing professional development programs, and supporting ways of working that help employees balance work and life. We welcome applicants from a diverse range of backgrounds, including veterans, people who identify as Aboriginal and Torres Strait Islander, have a disability, are from varied cultural backgrounds and those who identify as LGBTIQ+.
A Workplace committed to safety and wellbeing.
ST Vic is committed to providing a safe and healthy workplace for all its people, including contractors and visitors. We have a strong focus on initiating wellness events for our people to foster a sense of enjoyment and positive mental health. In some instances, ST Vic also offers flexible working arrangements.
Diversity and Inclusion
ST Vic’s broad diversity program enables us to attract, recruit, retain and develop a diverse workforce to foster greater innovation, greater customer connection and increased wellbeing and satisfaction.
Learning and Development
We want you to grow, develop and learn with us! ST Vic provides you with access to a range of internal and external learning and development opportunities to support your performance in your role and further your career aspirations.
How to Apply
Please click the ‘Apply Now' button. As part of the application process, you will need to provide a copy of your resume and a cover letter of no more than one page in length addressing your skills, experience, and interest in the position.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please do not hesitate to contact the contact person listed on this ad.