Work Type: Fixed-term - Full-time
Salary: $59,511 - $79,626
Grade: PVO2
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/1000049CSO
About the role
The Customer Service Officer plays a vital role in connecting the community with Victoria's parks, ensuring safe, inclusive, and accessible experiences. Supporting enquiries and bookings across multiple channels, the role also contributes to outgoing communications, website content, and camping booking releases. Working collaboratively in a contact centre team, the position assists with visitor information, incident reporting, and administration. Modelling professionalism, empathy, and communication skills to deliver positive visitor experiences, the role is also critical to identifying process improvements which enhance customer interactions.
About Parks Victoria OR About the Team
The Communications and Engagement Directorate manages brand strategy, communications protocols, media enquiries, and customer interactions, while building tools, policies, and procedures that strengthen capability across the organisation. By providing expert advice and support, the Directorate ensures high-quality, responsive engagement with communities, stakeholders, partners, and employees, encouraging people to enjoy and protect Victoria's parks, reserves, ports, and waterways.
We're looking for someone with:
Your application will need to include:
Application Close date: 19/04/2026
Sound like you?
For a confidential discussion about the role, call Haylee Barton on +61 3 8427 3408 or apply online!
If you don't hold every skill or experience detailed above, please don't rule yourself out. We focus on hiring people who value collaboration and integrity. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender.
If this resonates with you, then please consider applying or getting in touch to discuss.
Employment Requirements
Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.