Work Type: Casual
Salary: $60,295 - $68,864
Grade: PoV2
Occupation: Administration
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/1912214
Casual Retail Assistant
Parliament of Victoria, Department of Parliamentary Services
About the role
Situated at the iconic Parliament House, the Retail Assistant delivers an exceptional level of service to customers of the gift shop.
Reporting to the Customer Service Supervisor, this role sits within a tight-knit, professional team who offer a high quality, customer-centric experience to all guests of Parliament House.
Key responsibilities may include:
About you
You are an enthusiastic customer service professional, with a track record of success in the provision of front-of-house services. A great communicator, collaborator and team player, who values continuous improvement.
You will also bring:
Why join us?
We offer flexible work, come to the iconic heritage listed Parliament House building or our adjacent modern offices and collaborate with the team one day, work from home the next.
We understand that your health and wellbeing are integral to your success and have a range of benefits to ensure your physical and mental health are supported. These include access to health and wellbeing initiatives.
Your professional development is important to us. That's why we have a dedicated learning and development framework, along with development programs and targeted in-house training to support your professional growth.
When you excel at your work and initiate innovative solutions or go above and beyond to demonstrate our values, you will be recognised for your efforts through our reward and recognition program.
For more information about a career with us, visit our website.
How to apply
Using the "Apply Now" button, please include your resume and a brief cover letter (1-2 pages) broadly outlining your experience and how it directly relates to the position.
Applications close: 11:59pm on 18 March 2026.
The process from here
Shortlisted candidates will be invited to an interview conducted by a selection panel. This interview may take place in our offices located in the Melbourne CBD or online.
Accessibility
If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact our Recruitment Team via email [email protected] or on (03) 8682 2842
Privacy Collection Notice
The Parliament of Victoria and the parliamentary departments are committed to protecting your priva cy. Personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic) (PDP Act) and other relevant legislation.
This privacy collection notice applies to our recruitment activities. It explains what information is collected when you apply for employment with a parliamentary department. It may be updated from time to time.
Child Safe Standards
The parliamentary departments are committed to upholding the Victorian Child Safe Standards and the protections afforded to children in the Child Wellbeing and Safety Act 2005. We are committed to the cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.