Work Type: Ongoing - Full-time
Salary: $60,295 - $68,864
Grade: VPS 2
Occupation: Customer service
Location: Loddon Mallee - Greater Bendigo
Reference: VG/1906721
About us
The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Authority plays an important role in allowing workers in the community services, contract cleaning and security industries to build up long service benefits based on time in their industry rather than with a single employer. We foster an inclusive and collaborative culture that celebrates achievements and allows everyone to contribute to our success.
About the role
As a Customer Service Officer, you'll support employers and workers by providing clear, consistent information about the Portable Long Service Benefits Scheme and helping maintain an accurate register. Your role involves handling phone and email enquiries, completing administrative tasks, and contributing to projects and operational priorities. You'll receive strong support and training from experienced Team Leaders and have opportunities to develop your skills in a positive, team‑focused environment, making a meaningful impact while building your career.
About you
As the Customer Service Officer, you will possess:
Why work at the Authority
How to apply
Please click the Apply button on this advertisement. Applications should include a resume and cover letter addressing the key selection criteria (Max. 1 page).
Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
We welcome applicants from a diverse range of backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQ, people with disability, as diversity and inclusion drives our success.