Work Type: Ongoing - Part-time
Salary: $59,511 - $79,626
Grade: PVO2
Occupation: Customer service
Location: Gippsland - South Gippsland
Reference: VG/24000
About the role
As part of the Customer Service Officer team, you will be the face of Parks Victoria to greet visitors. Part of your daily responsibilities, you will be assisting customers in their enquiries, checking in guest staying in the park, campground patrols, answering incoming calls and responding to emails. Customer Services Officers work at different work locations within the park including the visitor centre and general store in Tidal River, Yanakie entrance station and the Wilsons Promontory Lightstation. The lightstation requires a 3 km walk to get to the site and to stay overnight for multiple nights. Customer Service Officers provide lighthouse tours, housekeeping of the cottages and grounds at the lightstation precinct.
We're looking for someone with:
Your application will need to include:
Join our innovative organisation and enjoy what you do, apply today!
Application Closing date: Sunday, 17 August 2025
About Us
Wilsons Promontory National Park sits at the southernmost tip of the Australian mainland, offering visitors stunning scenery and wildlife. Tidal River is the main visitor hub for Wilsons Promontory National Park. This picturesque spot offers a range of roofed accommodation options and 484 campsites to make this one of Victoria's favourite National Parks. Tidal River has a General Store that stocks basic supermarket items, a range of souvenirs and camping gear. It also offers takeaway food and drinks.
Parks Victoria's vision is to be a world-class parks service, ensuring healthy parks for healthy people. It is a statutory authority with responsibility for managing an expanding and diverse estate covering more than 4 million hectares, or about 17 per cent, of Victoria.
Organisational Commitments
Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.
Parks Victoria recognises diversity and inclusion is everyone's business. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender, that brings out our best, values everyone's contribution and works within a flexible working environment, ultimately reflecting the community we serve.