Work Type: Ongoing - Full-time
Salary: $60,295 - $77,430
Grade: VPS 2
Occupation: Customer service
Location: Loddon Mallee - Greater Bendigo
Reference: VG/1882240
About us
The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Authority plays an important role in allowing workers in the community services, contract cleaning and security industries to build up long service benefits based on time in their industry rather than with a single employer. We foster an inclusive and collaborative culture that celebrates achievements and allows everyone to contribute to our success.
About the role
As a Customer Service and Education Officer, you'll play a vital role in supporting employers and workers by delivering clear, consistent information about the Portable Long Service Benefit Scheme, while helping to maintain an accurate and up-to-date register. Your day-to-day work will include responding to mix of phone and email enquiries, completing administrative tasks, and contributing to key projects and operational priorities as required.You'll be supported by experienced Team Leaders, receive comprehensive training, and have the opportunity to grow your professional skills in a positive, team-focused environment. Whether you're just starting your career or looking to build on existing experience, this role offers a opportunity to make a meaningful impact on our community, while continuing to develop valuable skills.
About you
As the Customer Service and Education Officer, you will possess:
Why work at the Authority
How to apply
Please click the Apply button on this advertisement. Applications should include a resume and cover letter addressing the key selection criteria (Max. 1 page).Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.We welcome applicants from a diverse range of backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQ, people with disability, as diversity and inclusion drives our success.