Work Type: Fixed-term - Full-time
Salary: $81,496 - $98,955
Grade: VPS 3
Occupation: Customer service
Location: Melbourne - Eastern suburbs
Reference: 11997
About Us
We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace.
We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work.
About the role
There are 2 fixed-term short tenure opportunities available.
This role provides frontline customer service for traffic and transport-related enquiries while supporting the safe and efficient operation of the Victorian road network. The position responds to reports of hazards, traffic signal faults and other network issues, assesses outcomes and ensures appropriate actions are taken to resolve problems.
The role monitors traffic management systems such as SCATS, Streams and CCTV, investigates incidents and alarms, and recommends appropriate responses. It also maintains accurate records, supports stakeholders and colleagues through advice and training, and contributes to a collaborative team environment focused on effective road network management and customer service.
What we’re looking for (Selection Criteria)
You’re someone who:
Click here to access the Position Description.
Qualifications and experience
You’ll bring:
Pre-employment checks and employment conditions
Relevant pre-employment screening and reference checks will be required.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
How to apply
Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application.
Applications close at 11.59pm on Monday, 10th August 2026.
Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions.
For further information about the role, please contact Abby Zahra, Manager, Transport Operations Centre at [email protected]
Redeployees
If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy.
Important Information
If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.