Work Type: Fixed-term - Full-time
Salary: $62,104 - $70,930
Grade: VPS 2
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/BPC/GLRO/CEATBP
About the Role:
Seeking expression of interest from call centre professionals for fixed term Customer Experience Administrators positions until 30 June 2027.
As the BPC's role continues to grow, we are establishing a new units within the Consumer & Practitioner Service Centre. These team play a critical role in delivering a professional, supportive experience by providing phone and email assistance, guiding consumers, and triaging enquiries to the appropriate pathways.
The Customer Experience Administrator is the first point of contact for practitioners, members of the public, and industry stakeholders. The role focuses on delivering timely, accurate, and professional support across multiple communication channels, while upholding the BPC's commitment to service excellence.
Ready to make a difference at the BPC? Apply now.
What we are looking for:
For more information please visit the Position Description located at Career.vic.gov.au
About the BPC
The Building and Plumbing Commission (BPC) is seeking an impact-driven Senior People Experience (PEX) Partner to join our People Experience Centre of Excellence. In this pivotal role, you will lead end-to-end initiatives that enhance the employee experience at the BPC.
As the Senior PEX Partner for the Capability, Performance & Careers stream, you will lead the design and ongoing stewardship of how capability is built, performance is enabled, and careers are experienced across the BPC. You will develop integrated, future-focused frameworks that strengthen leadership, learning, talent, succession, and team effectiveness—ensuring alignment with organisational strategy and priorities.
Commitment to Diversity
We celebrate the diversity of our workforce.
The BPC values the benefits all our differences make and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander peo ple; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. In short, we welcome people from all backgrounds and communities.
We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us at [email protected].
Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.
How to Apply
We require you to upload:
Important information
Thank you for registering your interest in future opportunities at the BPC. Your application will be open for a period of three months, meaning you may not hear from us immediately. However, we may contact you should a suitable opportunity arise.
Only electronic applications submitted via careers.vic.gov.au will be accepted.
Candidates deemed suitable from a selection process may be considered for identical or similar vacancies within 6 months.