Work Type: Fixed-term - Part-time
Salary: $60,295 - $68,864
Grade: VPS 2
Occupation: Customer service
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/EXPERIENCE
About the Role:
As a Customer Experience Administrator, you will play a key role in responding to inbound phone enquiries and supporting practitioners and community members who contact the BPC. You'll provide clear, authoritative advice on our practices and procedures, handle queries via phone, email, and direct mail, and contribute to continuous improvement initiatives within the Customer Experience Unit.
For a detailed overview of responsibilities, please refer to the attached position description.
What We're Looking For
Experience in a call centre or high-volume customer service environment
Strong verbal and written communication skills
Ability to build rapport and resolve issues effectively
Adaptability to changing environments and new challenges
About the BPC
The Building & Plumbing Commission (BPC) is Victoria's new regulator for building and plumbing.
It brings together the Victorian Building Authority (VBA), Domestic Building Dispute Resolution Victoria (DBDRV), and the domestic building insurance function of the Victorian Managed Insurance Authority (VMIA) into one organisation.
Key functions related to building and plumbing regulation will come together under one roof, including registration, inspection and compliance, practitioner discipline, dispute resolution, and domestic building insurance. These services will now part of the BPC and will be fully integrated over the next 12 months.
Commitment to Diversity
We celebrate the diversity of our workforce.
The BPC values the benefits all our differences make and takes inclusion seriously. We welcome applications from Aboriginal and Torres Strait Islander people; Women, including into leadership and non-traditional areas; Neurodivergent people, People with Disability; Culturally and Linguistically Diverse/Marginalised people; Sexually and Gender Diverse people and from people at all stages of their careers. In short, we welcome people from all backgrounds and communities.
We are committed to making our recruitment process accessible. If you have any accessibility requirements or need adjustments, please contact us using the details below.
Flexible work arrangements are available we encourage you to discuss any preferences during the recruitment process.
How to Apply
We require you to upload:
an up-to-date resume.
Please include a cover letter detailing why you are interested in the opportunity and highlighting the skills and experience relevant to the responsibilities of this position and the key selection criteria.
Any other quals or licence if applicable
Important information
Only electronic applications submitted via careers.vic.gov.au will be accepted.