Work Type: Ongoing - Full-time
Salary: $113,022 - $136,747
Grade: VPS 5
Occupation: Communications, marketing and media
Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/SRO/SDD/1918974
Customer Correspondence Delivery Coordinator
What we offer
The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.
We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment.
Find out more about working at the SRO at Careers | State Revenue Office, or via our LinkedIn page.
The opportunity
The Customer Correspondence Delivery Coordinator coordinates the accurate and timely delivery of high‑quality customer correspondence. This includes assessment notices, letters, bulk mail outs, emails and messages. You will work closely with operational business areas and external print and mail providers to manage outbound correspondence end to end. The role also investigates opportunities to improve the customer experience and champions the transition from paper-based correspondence to digital delivery channels.
Reporting to the Digital Communications Manager, you will be responsible for:
Who we are looking for
To be successful in this role, you will have:
How to apply
Submit an application via the ‘Apply now' button by 11.59pm on Tuesday 28 April 2026.
You will need to upload:
More information
You can find out more about this role via the position description. You can also contact Camryn Rothenbury, Digital Communications Manager, Corporate Affairs on 0419 556 139.
If you need a copy of this advertisement in an accessible format or you require any adjustments to assist you to participate in the recruitment process, email [email protected].
Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.
This role may be subject to a probation period.